Novo Banco is a Portuguese private institution with an important position in the financial market in Portugal. PROCOS Group was appointed to support the Facility Management Department in optimizing its operations. Our team assisted Novo Banco in the analysis of the existing situation (AS IS) and in the definition of a new FM strategy. We developed the program of requirements for the outsourced services and supported in the decision making process. Recently the new model is in place and the new supplier appointed.
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